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Henley Stoves Lincoln 5kW Wood Burning Fire (Eco)

Original price £990.00 - Original price £990.00
Original price
£990.00
£990.00 - £990.00
Current price £990.00
  • Official Henley Stoves Retailer
  • Proudly Made in Ireland
  • 5 Year Manufacturer Warranty
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  • Questions? Talk to an Expert 0800 222 9 333
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Efficiency Meets Timeless Design

Step into a world where tradition meets innovation, where timeless beauty intertwines with cutting-edge technology. Presenting the Henley Lincoln 5, a masterpiece that effortlessly blends classic style with contemporary design, bringing a touch of elegance to any room. Crafted with meticulous attention to detail, this stove boasts a strong and enduring cast iron construction that stands the test of time, promising you years of cosy warmth and mesmerising ambience.

With the Henley Lincoln 5, you have the freedom to choose the perfect fit for your space. Whether you opt for the sleek standalone design or prefer the additional charm of the log store, this stove adapts effortlessly to your personal taste and style. The generous portrait viewing window is a true feast for the eyes, providing a glorious vantage point to witness the enchanting dance of the flame patterns. Instantly, you'll be transported to a world of comfort and tranquillity, as the captivating glow transforms your space into a haven of relaxation.

This remarkable stove offers a 5kW heat output, making it an ideal choice for most standard-sized rooms. But its appeal extends beyond its warming capabilities. With an impressive heat efficiency of 78.1%, the Henley Lincoln 5 ensures that no energy is wasted, keeping you snug and saving on fuel costs. Moreover, it proudly carries the clearSkies rating of 2, achieving an energy rating of A. In alignment with the latest EcoDesign standards for emissions and particulates, this stove has also earned DEFRA approval for use in the UK's smoke control zones.

  • Product Features
  • Technical Specifications
  • Documents
  • Delivery
  • Returns
  • Warranty
    • Durable cast iron construction for long-lasting use
    • Customization options with or without a log store
    • 5kW heat output ideal for effectively warming most rooms
    • Impressive 78.1% heat efficiency for maximum warmth and savings
    • DEFRA approval for use in UK smoke control zones
    • Energy-efficient with clearSkies rating of 2 and an energy rating of A
    • Versatile style uniting traditional and contemporary design with cast iron
    • Generous portrait viewing window for stunning flames
  • Specifications Details
    EAN

    SKU
    ST323
    CATEGORY
    Eco-Design Freestanding
    SIZE W: 49cm H: 58.5cm D: 32.3cm
    HEIGHT WITH LOG STORE 81.5cm
    WEIGHT
    88 kg / 106 kg
    HEAT OUTPUT
    5 kw
    EFFICIENCY
    78.1%
    ENERGY RATING
    A
    FLUE SIZE
    12.5cm
    PRIMARY AIRTAKE
    Yes
    SECONDARY AIRTAKE
    Yes
    ADVANCED AIR WASH
    Yes
    DEFRA EXEMPT
    Yes
    SELLING COLOUR
    Matt Black
    DESIGN Contemporary
    FUEL TYPE
    Wood Burning


    Dimensions

  • Brochures

      Instruction Manual

        Energy Certificate

        • Henley Stoves have warehouses in both UK and Ireland. The delivery time will thus depend on where items are shipped from and where the customer is located. All items are stocked in Ireland, and most but not all, items are stocked in the UK.

          Estimated delivery times:

          • If both the customer and item is located in Ireland: 5 days
          • If both the customer and item is located in UK: 5 days
          • 10 working days in all other cases

          Within 24 hours of receiving your order, you will be contacted prior to despatch to arrange a suitable delivery date. A signature will be required on all deliveries.

          Please feel free to give us a call on 0800 222 9 333 if you wish to confirm delivery date before purchase. In most cases, delivery can be achieved in less than 5 working days.

          We offer free delivery within mainland UK and Ireland on all Henley Stoves products.

          Larger items such as fireplaces will be sent on a pallet. We do not offer a positioning service. The delivery is a kerbside delivery which means that items will be delivered to the nearest kerbside at the address specified. The pallet delivery will be made on an 18-tonne heavy goods vehicle with a tail lift which is similar in size to a council refuse collection lorry.

          The pallet will be unloaded safely from the truck to the ground using the tail-lift by the driver. We will make sure that the goods are left in a safe and stable spot on the kerbside. However, we will not be able to assist you to transport items from the kerbside spot to any building, place of final siting. It is a really good idea to have another person to help you receive your delivery as all our products are heavy.

        • For all return requests, we require our customers to contact Henley Stoves by email at service@henleystoves.com. The customer is requested to relay proof of incorrect item or damage by way of photographs to the main Henley Stoves office for review by EMAIL: service@henleystoves.com.

          Damaged Goods Return

          Where an item(s) has been agreed for return, the returns form is issued by the returns office for completion by the customer, and it is to be returned by email to: service@henleystoves.com. Once the form is returned and is deemed within the terms listed below, we will organise collection/replacements on the next available delivery. We will endeavour to rectify any issue as soon as possible. We will deliver the goods in a good and marketable condition. It is the customers responsibility to ensure all the goods are in order and the delivery corresponds to your purchase order. When the POD (Proof of Delivery) is signed it is accepted the delivery is in order. Goods not accepted on delivery as damaged or not in the delivery must be noted on the POD. Henley Stoves is not responsible for damage to goods after the POD is signed.

          Manufacturing Faults

          Manufacturing faults must be reported as soon as possible. Photographs are requested to be taken to show images of said faults and forwarded to service@henleystoves.com. On receipt of the images, Henley Stoves may organise to inspect faults if required. Please note colour variance in the stove is not considered a manufacturing fault and there may be colour variance in relation to enamel pipework and enamel stoves.

          Damages

          All instances of damages must be reported within 72 hours from receipt of delivery. Please do not remove from packaging if damage is suspected. All damage products must be reported by email, to Henley Stoves with photographic evidence of the damage to service@henleystoves.com. If for any reason the photograph does not provide enough evidence for a decision to be made on a replacement, a Henley Stoves representative may inspect the products at the invoice level. Damages reported outside of the 72-hour window following confirmed delivery will dealt with on an adhoc basis and is at the sole discretion of Henley Stoves. ADDRESS: All products that are approved for return must be at the original delivery address for collection and securely wrapped and palletised.

          Incorrect Product Ordered

          In the case of you, the customer, ordering the wrong product, Henley Stoves will take back any product which is in its original packaging untouched and in fully resalable condition and with no damages, with photographic evidence of same sent to service@henleystives.com. Henley Stoves may charge up to 30% (with a minimum of 10%) restocking fee plus the cost of transporting it back to our warehouse. Any products that arrive to our warehouse damaged will be returned to the customer on their next delivery with no credit for said product. Any products to be returned must be at the original delivery address on Henley Stoves pallets ready for collection. Henley Stoves will not accept any returns of this nature 45 days post original confirmed delivery date.

          Incorrect Product Delivered

          In the case of products being delivered that were not on your confirmed purchase order and the mistake has been reported within 72 hours of delivery, Henley Stoves will rectify the mistake at our cost with any replacement products delivered on next the delivery if required. All products being returned must be in the condition that they received with original packaging intact and in a fully resalable condition. Any products to be returned must be at invoiced address on a Henley Stoves pallet ready for collection. Incorrect product deliveries reported outside of the 72-hour window following confirmed delivery will dealt with on an adhoc basis and is at the sole discretion of Henley Stoves.

          Collection Procedure

          When you have met the criteria above, completed and returned Henley Stoves’ ‘Returns Form’ and the return has been agreed, we will organise collection of the said products. Where it is not an error by Henley Stoves, a restocking fee of up to 30% will be applied. Henley will make three attempts to collect any confirmed returns, if the goods are not collected by the third attempt the return will be cancelled, resulting in no credit being applied to your account. A Henley Stoves representative will contact the affected customer following each failed collection and the status of their return. It is in the customers best interest to have goods ready for collection and notification of same sent to service@henleystoves.com. Henley will not process any request for returns/credit from customers that are over 60 days form original confirmed delivery date in regard to incorrect product orders.

          Service Procedure

          All service issues should be emailed to service@henleystoves.com and all relevant photos should be attached on the item(s) in question and any installation photos as requested by our service department. A case file can only be created on receipt of all relevant information requested.

        • Supplier Warranty Details:

          Wood Burning & Multifuel Stoves

          • 5 Year Warranty.
            • 1 year standard manufacturer’s warranty as in accordance with EU regulations
            • 2 year standard Henley warranty will be added if stove warranty is registered with first 12 months.
            • 2 year extended Henley warranty will be added if stove warranty is registered online within first 3 months of purchase of your new Henley room heater stove

           

          Boiler Stoves

          • 3 Year Warranty.
            • 1 year standard manufacturer’s warranty as in accordance with EU regulations.
            • 2 year extended Henley warranty will be added if stove warranty is registered online within first 3 months of purchase of your new Henley Boiler Stove

           

          Wood Burning, Multifuel and Boiler Stoves

          Stove Fitting / Installation
          • The appliance must be installed by a HETAS / METAC approved fitter in accordance with Building Regulations and recommended guidelines as indicated in the appliances manual for the warranty to be valid.
          • If upon opening the stove, it is found to be damaged in any way, do not attempt to install the stove. Return to retailer where it was purchased from.
          • Please ensure that the appliance is the correct size (kW) to effectively heat the room where it is to be installed to avoid deficient performance issues.
          Warranty Limitations
          • Rope seals, glass seals and cement seals are guaranteed for 1 year
          • Grates & Baffle Plates are guaranteed for 1 year
          • There is no guarantee on glass parts or fire bricks. Please note Fire Bricks will develop hairline cracks over time & only need to be replaced upon total disintegration of the brick, where you can see metal side of stove.
          • Please note issues such as replacing fire rope, replacing the door handle, paint peeling, bricks cracking, replacing grate, glass or baffle does not warrant a service call and can be easily done using the instructions in the manual.
          • Change of mind is not a valid reason for return, if agreed, item must be returned in original packaging as received and inspected fully by our in-house technicians and a restocking fee of up to 30% may be applied.
          This warranty is only valid if:
          • The unit has been installed in accordance with the latest building regulations by a suitable qualified person.
          • The chimney which services the stove is in accordance with the latest building regulations.
          • All installation instructions in the manual have been followed.
          • The stove is operated as described in the manual.
          • The stove is only used to burn fuel as described in the manual.
          • Any stove installed must have a rain cap fitted to the top of the chimney.
          • The warranty is given only to the original consumer/purchaser and is non-transferable.
          This Warranty Does Not Cover:
          • Damage resulting from the use of fuel not recommended in the manual.
          • Where a crack appears on top of stove, resulting from a layer of pipework placed all the way to ceiling with no twin-wall adapter or joist support to carry the weight of these pipes.
          • Parts which are damaged by external causes such as unadopted chimneys, thunderstorms, dampness, faulty plumbing, faulty fuel, and mistreatment.
          • Any nuts or bolts of handles that become loose due to use or mistreatment.
          • Body paint peeling / Enamel Cracking due to stove being over-fired.
          • Breakage of glass If the appliance is not serviced on a yearly basis according to full terms & conditions .
          • Rust on cast iron parts unless reported prior to installation.
          • Aesthetic damage, rust or missing parts on units purchased off display.

           

          Electric Heaters

          • 2 Year Warranty.
            • 1 year standard manufacturer’s warranty as in accordance with EU regulations.
            • 1 year extended Henley warranty will be added if stove warranty is registered online within the first 28 days of the purchase of your new Henley Electric stove. 
          Warranty Limitations
          • Removal of the moulded plug attached to the appliance voids any warranty on electrical appliances.
          • Electrical Appliances cannot be opened by an unqualified technician.
          • Change of mind is not a valid reason for return, if agreed, item must be returned in original packaging as received and inspected fully by our in-house technicians and restocking fee may be applied.
          Product Recall Notification:
          • If your product is registered you will automatically be contacted with applicable safety notifications, or in the unlikely event of a product recall.

           

          Bio Ethanol Stoves

          • 2 Year Warranty.
            • 1 year standard manufacturer’s warranty as in accordance with EU regulations.
            • 1 year extended Henley warranty will be added if stove warranty is registered online within the first 28 days of the purchase of your new Henley Bio Ethanol Stove.
          Warranty Limitations
          • Reservoir containers can only be filled with either gel fuel or bio-ethanol, please do not exceed ¾ parts of each burner capacity.
          • Spilled gel must be removed with an absorbent tissue and cleaned with water to prevent ignition outside the burner reservoir.
          • Change of mind is not a valid reason for return, if agreed, item must be returned in original packaging as received and inspected fully by our in-house technicians and restocking fee may be applied.
          Caution!
          • Never pour fuel into the burning flame.
          • Allow the burner to cool down for a minimum of 5 minutes before refilling.
          • Never extinguish the flames with water.

           

          Woodpellet Stoves

          • 2 Year Warranty.
            • 1 year standard manufacturer’s warranty as in accordance with EU Regulations.
            • 1 year extended Henley warranty will be added if the stove warranty is registered online within the first 3 months of purchase and runs from the date of first start-up performed within 20 days of purchase by personnel certified and trained installer and the installation is as per technical drawings pages of the manual.
          Warranty Limitations
          • Appliances plug lead cannot be cut or altered as this voids warranty.
          • The electrical igniter is not warranty covered if damaged by a power surge due to lighting or any other source.
          • The appliance must be installed as outlined in its manual and on our website.
          • Special note to the cleaning access door on the pipe directly behind the pellet stove internally in the room.
          • The warranty does not cover faults resulting from negligence, lack of care, incompetent use or repairs conducted by non-authorized third parties.
          • The warranty does not cover work to modify parameters or chimney flue.
          • This appliance must be earthed, and routine maintenance is performed regularly by a qualified technician and recorded.
          • Certified wood pellets should only be used in appliance as uncertified can cause damage internally and blackening of the glass due to glue /chemicals within the pellet.
          • Change of mind is not a valid reason for return, if agreed, item must be returned in original packaging as received and inspected fully by our in-house technicians and restocking fee may be applied.

           

          Outdoor BBQ/Oven

          • 1 year standard manufacturer’s warranty as in accordance with EU regulations.
          Warranty Limitations
          • Appliances should only be used in accordance with their manual guidelines.
          • Outside weathering or improper use is not covered by warranty.
          • Appliances should only be used with the recommended fuel sources as outlined in its manual.
          • Change of mind is not a valid reason for return, if agreed, item must be returned in original packaging as received and inspected fully by our in-house technicians and restocking fee may be applied.
        Product Features
        • Durable cast iron construction for long-lasting use
        • Customization options with or without a log store
        • 5kW heat output ideal for effectively warming most rooms
        • Impressive 78.1% heat efficiency for maximum warmth and savings
        • DEFRA approval for use in UK smoke control zones
        • Energy-efficient with clearSkies rating of 2 and an energy rating of A
        • Versatile style uniting traditional and contemporary design with cast iron
        • Generous portrait viewing window for stunning flames
        Technical Specifications
        Specifications Details
        EAN

        SKU
        ST323
        CATEGORY
        Eco-Design Freestanding
        SIZE W: 49cm H: 58.5cm D: 32.3cm
        HEIGHT WITH LOG STORE 81.5cm
        WEIGHT
        88 kg / 106 kg
        HEAT OUTPUT
        5 kw
        EFFICIENCY
        78.1%
        ENERGY RATING
        A
        FLUE SIZE
        12.5cm
        PRIMARY AIRTAKE
        Yes
        SECONDARY AIRTAKE
        Yes
        ADVANCED AIR WASH
        Yes
        DEFRA EXEMPT
        Yes
        SELLING COLOUR
        Matt Black
        DESIGN Contemporary
        FUEL TYPE
        Wood Burning


        Dimensions

        Documents

        Brochures

          Instruction Manual

            Energy Certificate

              Delivery

              Henley Stoves have warehouses in both UK and Ireland. The delivery time will thus depend on where items are shipped from and where the customer is located. All items are stocked in Ireland, and most but not all, items are stocked in the UK.

              Estimated delivery times:

              • If both the customer and item is located in Ireland: 5 days
              • If both the customer and item is located in UK: 5 days
              • 10 working days in all other cases

              Within 24 hours of receiving your order, you will be contacted prior to despatch to arrange a suitable delivery date. A signature will be required on all deliveries.

              Please feel free to give us a call on 0800 222 9 333 if you wish to confirm delivery date before purchase. In most cases, delivery can be achieved in less than 5 working days.

              We offer free delivery within mainland UK and Ireland on all Henley Stoves products.

              Larger items such as fireplaces will be sent on a pallet. We do not offer a positioning service. The delivery is a kerbside delivery which means that items will be delivered to the nearest kerbside at the address specified. The pallet delivery will be made on an 18-tonne heavy goods vehicle with a tail lift which is similar in size to a council refuse collection lorry.

              The pallet will be unloaded safely from the truck to the ground using the tail-lift by the driver. We will make sure that the goods are left in a safe and stable spot on the kerbside. However, we will not be able to assist you to transport items from the kerbside spot to any building, place of final siting. It is a really good idea to have another person to help you receive your delivery as all our products are heavy.

              Returns

              For all return requests, we require our customers to contact Henley Stoves by email at service@henleystoves.com. The customer is requested to relay proof of incorrect item or damage by way of photographs to the main Henley Stoves office for review by EMAIL: service@henleystoves.com.

              Damaged Goods Return

              Where an item(s) has been agreed for return, the returns form is issued by the returns office for completion by the customer, and it is to be returned by email to: service@henleystoves.com. Once the form is returned and is deemed within the terms listed below, we will organise collection/replacements on the next available delivery. We will endeavour to rectify any issue as soon as possible. We will deliver the goods in a good and marketable condition. It is the customers responsibility to ensure all the goods are in order and the delivery corresponds to your purchase order. When the POD (Proof of Delivery) is signed it is accepted the delivery is in order. Goods not accepted on delivery as damaged or not in the delivery must be noted on the POD. Henley Stoves is not responsible for damage to goods after the POD is signed.

              Manufacturing Faults

              Manufacturing faults must be reported as soon as possible. Photographs are requested to be taken to show images of said faults and forwarded to service@henleystoves.com. On receipt of the images, Henley Stoves may organise to inspect faults if required. Please note colour variance in the stove is not considered a manufacturing fault and there may be colour variance in relation to enamel pipework and enamel stoves.

              Damages

              All instances of damages must be reported within 72 hours from receipt of delivery. Please do not remove from packaging if damage is suspected. All damage products must be reported by email, to Henley Stoves with photographic evidence of the damage to service@henleystoves.com. If for any reason the photograph does not provide enough evidence for a decision to be made on a replacement, a Henley Stoves representative may inspect the products at the invoice level. Damages reported outside of the 72-hour window following confirmed delivery will dealt with on an adhoc basis and is at the sole discretion of Henley Stoves. ADDRESS: All products that are approved for return must be at the original delivery address for collection and securely wrapped and palletised.

              Incorrect Product Ordered

              In the case of you, the customer, ordering the wrong product, Henley Stoves will take back any product which is in its original packaging untouched and in fully resalable condition and with no damages, with photographic evidence of same sent to service@henleystives.com. Henley Stoves may charge up to 30% (with a minimum of 10%) restocking fee plus the cost of transporting it back to our warehouse. Any products that arrive to our warehouse damaged will be returned to the customer on their next delivery with no credit for said product. Any products to be returned must be at the original delivery address on Henley Stoves pallets ready for collection. Henley Stoves will not accept any returns of this nature 45 days post original confirmed delivery date.

              Incorrect Product Delivered

              In the case of products being delivered that were not on your confirmed purchase order and the mistake has been reported within 72 hours of delivery, Henley Stoves will rectify the mistake at our cost with any replacement products delivered on next the delivery if required. All products being returned must be in the condition that they received with original packaging intact and in a fully resalable condition. Any products to be returned must be at invoiced address on a Henley Stoves pallet ready for collection. Incorrect product deliveries reported outside of the 72-hour window following confirmed delivery will dealt with on an adhoc basis and is at the sole discretion of Henley Stoves.

              Collection Procedure

              When you have met the criteria above, completed and returned Henley Stoves’ ‘Returns Form’ and the return has been agreed, we will organise collection of the said products. Where it is not an error by Henley Stoves, a restocking fee of up to 30% will be applied. Henley will make three attempts to collect any confirmed returns, if the goods are not collected by the third attempt the return will be cancelled, resulting in no credit being applied to your account. A Henley Stoves representative will contact the affected customer following each failed collection and the status of their return. It is in the customers best interest to have goods ready for collection and notification of same sent to service@henleystoves.com. Henley will not process any request for returns/credit from customers that are over 60 days form original confirmed delivery date in regard to incorrect product orders.

              Service Procedure

              All service issues should be emailed to service@henleystoves.com and all relevant photos should be attached on the item(s) in question and any installation photos as requested by our service department. A case file can only be created on receipt of all relevant information requested.

              Warranty

              Supplier Warranty Details:

              Wood Burning & Multifuel Stoves

              • 5 Year Warranty.
                • 1 year standard manufacturer’s warranty as in accordance with EU regulations
                • 2 year standard Henley warranty will be added if stove warranty is registered with first 12 months.
                • 2 year extended Henley warranty will be added if stove warranty is registered online within first 3 months of purchase of your new Henley room heater stove

               

              Boiler Stoves

              • 3 Year Warranty.
                • 1 year standard manufacturer’s warranty as in accordance with EU regulations.
                • 2 year extended Henley warranty will be added if stove warranty is registered online within first 3 months of purchase of your new Henley Boiler Stove

               

              Wood Burning, Multifuel and Boiler Stoves

              Stove Fitting / Installation
              • The appliance must be installed by a HETAS / METAC approved fitter in accordance with Building Regulations and recommended guidelines as indicated in the appliances manual for the warranty to be valid.
              • If upon opening the stove, it is found to be damaged in any way, do not attempt to install the stove. Return to retailer where it was purchased from.
              • Please ensure that the appliance is the correct size (kW) to effectively heat the room where it is to be installed to avoid deficient performance issues.
              Warranty Limitations
              • Rope seals, glass seals and cement seals are guaranteed for 1 year
              • Grates & Baffle Plates are guaranteed for 1 year
              • There is no guarantee on glass parts or fire bricks. Please note Fire Bricks will develop hairline cracks over time & only need to be replaced upon total disintegration of the brick, where you can see metal side of stove.
              • Please note issues such as replacing fire rope, replacing the door handle, paint peeling, bricks cracking, replacing grate, glass or baffle does not warrant a service call and can be easily done using the instructions in the manual.
              • Change of mind is not a valid reason for return, if agreed, item must be returned in original packaging as received and inspected fully by our in-house technicians and a restocking fee of up to 30% may be applied.
              This warranty is only valid if:
              • The unit has been installed in accordance with the latest building regulations by a suitable qualified person.
              • The chimney which services the stove is in accordance with the latest building regulations.
              • All installation instructions in the manual have been followed.
              • The stove is operated as described in the manual.
              • The stove is only used to burn fuel as described in the manual.
              • Any stove installed must have a rain cap fitted to the top of the chimney.
              • The warranty is given only to the original consumer/purchaser and is non-transferable.
              This Warranty Does Not Cover:
              • Damage resulting from the use of fuel not recommended in the manual.
              • Where a crack appears on top of stove, resulting from a layer of pipework placed all the way to ceiling with no twin-wall adapter or joist support to carry the weight of these pipes.
              • Parts which are damaged by external causes such as unadopted chimneys, thunderstorms, dampness, faulty plumbing, faulty fuel, and mistreatment.
              • Any nuts or bolts of handles that become loose due to use or mistreatment.
              • Body paint peeling / Enamel Cracking due to stove being over-fired.
              • Breakage of glass If the appliance is not serviced on a yearly basis according to full terms & conditions .
              • Rust on cast iron parts unless reported prior to installation.
              • Aesthetic damage, rust or missing parts on units purchased off display.

               

              Electric Heaters

              • 2 Year Warranty.
                • 1 year standard manufacturer’s warranty as in accordance with EU regulations.
                • 1 year extended Henley warranty will be added if stove warranty is registered online within the first 28 days of the purchase of your new Henley Electric stove. 
              Warranty Limitations
              • Removal of the moulded plug attached to the appliance voids any warranty on electrical appliances.
              • Electrical Appliances cannot be opened by an unqualified technician.
              • Change of mind is not a valid reason for return, if agreed, item must be returned in original packaging as received and inspected fully by our in-house technicians and restocking fee may be applied.
              Product Recall Notification:
              • If your product is registered you will automatically be contacted with applicable safety notifications, or in the unlikely event of a product recall.

               

              Bio Ethanol Stoves

              • 2 Year Warranty.
                • 1 year standard manufacturer’s warranty as in accordance with EU regulations.
                • 1 year extended Henley warranty will be added if stove warranty is registered online within the first 28 days of the purchase of your new Henley Bio Ethanol Stove.
              Warranty Limitations
              • Reservoir containers can only be filled with either gel fuel or bio-ethanol, please do not exceed ¾ parts of each burner capacity.
              • Spilled gel must be removed with an absorbent tissue and cleaned with water to prevent ignition outside the burner reservoir.
              • Change of mind is not a valid reason for return, if agreed, item must be returned in original packaging as received and inspected fully by our in-house technicians and restocking fee may be applied.
              Caution!
              • Never pour fuel into the burning flame.
              • Allow the burner to cool down for a minimum of 5 minutes before refilling.
              • Never extinguish the flames with water.

               

              Woodpellet Stoves

              • 2 Year Warranty.
                • 1 year standard manufacturer’s warranty as in accordance with EU Regulations.
                • 1 year extended Henley warranty will be added if the stove warranty is registered online within the first 3 months of purchase and runs from the date of first start-up performed within 20 days of purchase by personnel certified and trained installer and the installation is as per technical drawings pages of the manual.
              Warranty Limitations
              • Appliances plug lead cannot be cut or altered as this voids warranty.
              • The electrical igniter is not warranty covered if damaged by a power surge due to lighting or any other source.
              • The appliance must be installed as outlined in its manual and on our website.
              • Special note to the cleaning access door on the pipe directly behind the pellet stove internally in the room.
              • The warranty does not cover faults resulting from negligence, lack of care, incompetent use or repairs conducted by non-authorized third parties.
              • The warranty does not cover work to modify parameters or chimney flue.
              • This appliance must be earthed, and routine maintenance is performed regularly by a qualified technician and recorded.
              • Certified wood pellets should only be used in appliance as uncertified can cause damage internally and blackening of the glass due to glue /chemicals within the pellet.
              • Change of mind is not a valid reason for return, if agreed, item must be returned in original packaging as received and inspected fully by our in-house technicians and restocking fee may be applied.

               

              Outdoor BBQ/Oven

              • 1 year standard manufacturer’s warranty as in accordance with EU regulations.
              Warranty Limitations
              • Appliances should only be used in accordance with their manual guidelines.
              • Outside weathering or improper use is not covered by warranty.
              • Appliances should only be used with the recommended fuel sources as outlined in its manual.
              • Change of mind is not a valid reason for return, if agreed, item must be returned in original packaging as received and inspected fully by our in-house technicians and restocking fee may be applied.
              Timeless Design

              Timeless Design

              Classic style fused with modern innovation.

              Eco-Friendly

              Eco-Friendly

              Meets EcoDesign standards, promoting green heating.

              Approved Retailer

              Shop with confidence for a suitable, efficient and safe appliance.

              Fast & Free Shipping

              Order handling time 1 - 2 business days. Transit time 2 - 7 business days.

              Outstanding Service

              Freephone 0800 222 9 333 or chat with a real person 7 days a week.

              Hassle Free Returns

              Effortless returns within 30 days.

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